FREQUENTLY ASKED QUESTIONS
ARE YOUR PRODUCTS TESTED ON ANIMALS?
No. We provide 100% vegan and cruelty free products. We do not conduct any animal testing on finished goods internally, nor do we conduct any animal testing on finished products either via our suppliers or via a third-party facility.
HOW DO I CHANGE OR CANCEL MY ORDER?
In an effort to ship out your products efficiently, we begin processing orders from the moment your order is placed up to 24 hours after it is placed. Unfortunately, once orders are submitted, they cannot be canceled.
HOW CAN I FIND THE STATUS OF MY ORDER?
Find the status of an order in three steps. 1. Log into your account. 2. Click 'My Orders' on your account page. 3. Select the particular order for status info.
WHERE CAN I TRACK MY ORDER?
We will email you a shipment notification along with a tracking number as soon as your package ships.
I SUBMITTED THE WRONG SHIPPING ADDRESS. CAN I CHANGE IT?
If you happen to submit an incorrect shipping address, please email us within 1 hour after placing your order at firstname.lastname@example.org. Include the following: Your name, order number and an updated full shipping address. Once your order is shipped, the address can not be adjusted.
WHEN CAN I GET ITEMS THAT ARE OUT OF STOCK?
We try our best to replenish our inventory as quickly as possible. Sign up for back in stock notifications to be the first to know when items are back in stock and look out for any pre-order offers.
MY ORDER SAYS DELIVERED BUT I HAVE NOT RECEIVED IT. WHAT SHOULD I DO?
Once orders are shipped, they are no longer in the hands of IOC Cosmetics. Please contact the shipping carrier to locate your package.
MY BILLING ADDRESS IS DIFFERENT FROM MY SHIPPING ADDRESS. WILL MY ORDER STILL SHIP?
In an effort to reduce fraudulent transactions, IOC Cosmetics will only ship to addresses associated with the debit/credit card used for payment.